Warranty Information

Warranty Information 

eMuza Mobility’s manufacturer warrant the x1 scooters to be free from defects in materials and workmanship for the periods stated below under each limited warranty section. 

If within such warranty period, any such products shall be proven defective, such product shall be repaired or replaced at eMuza’s discretion.  This warranty does not include any labour or shipping charges incurred in replacement part installation or repair of any such product.

For warranty service, please contact eMuza Mobility directly.

The products listed on our website ARE NOT designed for commercial use.  Therefore, any commercial use of the equipment we sell will void any warranty on the product.

eMuza x1 Warranty

2 YEAR LIMITED WARRANTY

Structural frame components including chassis, steering mechanism, seat mechanism, rear wheel extensions, weld on entire product.

All electronic parts, including controllers and battery chargers.  An authorized dealer must carry out servicing to the controller or battery charger.  Any attempt to dismantle these items renders the guarantee void on that item.

Drivetrain, including motor, front wheel fork and brake.

Batteries are covered by a one-year warranty from the original manufacturer.  Gradual deterioration in battery performance due to not following usage instructions specified in owner’s manual or worn out through heavy use is not covered.

eMuza Vesta Warranty

1 YEAR LIMITED WARRANTY

Frame, handlebar stem, motor, charger

Battery: 6 month manufacturers warranty.

eMuza WARRANTY EXCLUSIONS

ABS plastic,

Seat upholstery

Tires and tire tubes

Repairs and/or modifications made to any part of the product or accessories without specific and prior written consent from eMuza.

Circumstances beyond the control of eMuza.

Damage caused by: battery malfunction, abuse misuse, accident or negligence, improper operation, maintenance or storage, commercial use or use other than normal.

Labour service calls, shipping, and other charges incurred for repair of the product.

If the serial number has been removed or defaced.

Such evaluation will be solely determined by eMuza Mobility.

eMuza Mobility shall not be liable for any consequential or incidental damages whatsoever.

This warranty is extended only to the original purchaser/user of our products.

**Updated: 2019/08/01

Say YES to life with newfound mobility

Shop Now

Testimonials

Having recently communicated with your President, I thought you would like to know that your caption "where would you like to go" is a good one. None of the airline staff had ever seen e muza so going out and coming in required demos for them by Rita in Toronto, Windsor, London and Vancouver. Also numerous requests for info was requested in our many stops on all the above venues. This experience ( and your help ) encourages us to do more travel even in further places. The new seat worked well even on cobblestones.
Chuck and Rita Lefaive
Thank you!! You’ve changed our lives!
Louise Vancouver Island
I’m having a great time with my beautiful mobility scooter. It’s nice having the ability to have a ringside seat for our grandson’s games and practices.
Gord Alberta
I can gate check my eMuza scooter at the airport, and use it on and off the cruise ship. Travel hasn’t been this easy in a long time.
Dorothy Surrey
I wanted you to know how wonderful the eMuza performed on our 21 day cruise, so happy with the ease of travel, from the aircraft to the cruise ship. It certainly made our travels less stressful. Thank you.
Fran & Wayne BC