Return Policy

We understand that sometimes you receive an item that is not right for you. Your purchase comes with our standard 15-Day Return Policy. If you are not satisfied with your purchase, simply complete the Return Merchandise Authorization Form and notify us to get a Return Merchandise Authorization (RMA). Once you have received the RMA, you may ship the product back to us.

You will be issued a refund on your returned product after we have performed a full examination of the equipment. We inspect for any damages, including dents, scratches, chips, dings or overall wear and tear while in your possession. The refund issued will have the cost of any damage deducted from the refund total.

Policy Outline

The customer is fully responsible for all return shipping and handling costs, including shipping insurance, and are held responsible for lost shipment or any damages occurring during shipment. 

  • Shipping and handling is NON-REFUNDABLE.   If you received FREE SHIPPING when you purchased from eMuza Mobility, that shipping cost will be deducted from your refund total.
  • Your order must be returned (shipped) back to us within 15-days from the date of when you received the order shipment.
  • Any damages having occurred while in your possession will be deducted from your refund total, unless otherwise noted.
  • A 20% restocking fee will be charged on all returns.

Additional Statements

  • Replacement parts may NOT be returned
  • Accessories may NOT be returned

Orders being returned MUST be shipped back in its original packaging when the product was shipped to you after purchase.

You must complete the Return Merchandise Authorization Request (RMAR) form and receive proper approval before we can process your refund. The RMAR form must be submitted to us electronically. Once we receive your RMAR, we will email you with the following details:

  • Your RMAR #
  • Ship-to return address
  • Projected refund amount

We will not accept any returns to our warehouse without prior RMA approval. Without prior RMA approval, absolutely no refund will be issued.

Refused Goods

If delivery of an item is refused, outward & return shipping costs are deducted from the issued credit and a 20% restocking fee will apply. 

Cancellations

Orders cancelled before the item are shipped the customer is entitled to a full refund minus a 5% card processing fee. 

 You can expect a refund within 5-7 days of our receiving and completing an inspection on your returned product.


Return Merchandise Authorization Request


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Testimonials

Having recently communicated with your President, I thought you would like to know that your caption "where would you like to go" is a good one. None of the airline staff had ever seen e muza so going out and coming in required demos for them by Rita in Toronto, Windsor, London and Vancouver. Also numerous requests for info was requested in our many stops on all the above venues. This experience ( and your help ) encourages us to do more travel even in further places. The new seat worked well even on cobblestones.
Chuck and Rita Lefaive
Thank you!! You’ve changed our lives!
Louise Vancouver Island
I’m having a great time with my beautiful mobility scooter. It’s nice having the ability to have a ringside seat for our grandson’s games and practices.
Gord Alberta
I can gate check my eMuza scooter at the airport, and use it on and off the cruise ship. Travel hasn’t been this easy in a long time.
Dorothy Surrey
I wanted you to know how wonderful the eMuza performed on our 21 day cruise, so happy with the ease of travel, from the aircraft to the cruise ship. It certainly made our travels less stressful. Thank you.
Fran & Wayne BC