Frequently Asked Questions

Where can I find the eMuza scooters?

Currently you can find authorized dealers in Canada, across British Columbia and Alberta. With varied mobility issues our clients comfort is of the utmost importance to us. View this map to locate the authorized eMuza Dealer nearest you.

What if I don’t live in an area with an eMuza representative?

Not local? No problem, you are welcome to make your purchase at our online shop.  

Because the eMuza scooters are so compact, our associates travel with their scooters everywhere! We could possibly be in your area, Contact us and let’s bring some fun back into life!

 

I bought my scooter, and am nervous about transforming my ATLAS for the first time.

Don’t worry, we are here to support you.  You can watch eMuza’s support videos  to guide you along the way. If an eMuza representative did a live demonstration with you, you can be sure they will do a hands on tutorial with you once your unit arrives.

Will my insurance provider pay for the ATLAS scooter?

Because the eMuza ATLAS is classified as a mobility aid, many insurance companies will offer up to 80% reimbursement. Contact your insurance provider to see if this is the case for you.

What is your shipping policy?

eMuza Mobility offers flat rate shipping from Surrey, BC across Canada and the United States.  Expect your eMuza rider to arrive within 2-10 business days to its final destination. 

Do you ship overseas?

Absolutely!  Please Contact us directly to process your shipment, as we would like to ensure you receive the proper power cables with your battery charger.

Why choose eMuza?

With 3 years of research and design, the eMuza ATLAS line of scooters are in a class of their own. It’s sleek and versatile body make it easy to take on a plane, train, cruise ship, or even into the back of a small vehicle. 

Each eMuza Mobility product is put through a strict quality check before delivery. 

What is your return policy?

Please see our return policy page for more information.

Any other questions?

We love them! Feel free to Contact us anytime, we will get back to you promptly.

How can my company become an authorized dealer?

Please contact us at freedom@emuza.ca to connect with one of our corporate members.

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Testimonials

Having recently communicated with your President, I thought you would like to know that your caption "where would you like to go" is a good one. None of the airline staff had ever seen e muza so going out and coming in required demos for them by Rita in Toronto, Windsor, London and Vancouver. Also numerous requests for info was requested in our many stops on all the above venues. This experience ( and your help ) encourages us to do more travel even in further places. The new seat worked well even on cobblestones.
Chuck and Rita Lefaive
Thank you!! You’ve changed our lives!
Louise Vancouver Island
I’m having a great time with my beautiful mobility scooter. It’s nice having the ability to have a ringside seat for our grandson’s games and practices.
Gord Alberta
I can gate check my eMuza scooter at the airport, and use it on and off the cruise ship. Travel hasn’t been this easy in a long time.
Dorothy Surrey
I wanted you to know how wonderful the eMuza performed on our 21 day cruise, so happy with the ease of travel, from the aircraft to the cruise ship. It certainly made our travels less stressful. Thank you.
Fran & Wayne BC